Customer Support Basics
Technical SupportTechnical Support is our commitment to the services we offer as long as you stay with us. Any troubles related to service interruption or problems, difficulties to use or understand the service functionality - Web Hosting, Domain or SSL Control Panels are sphere of competence of our Tech. Support staff.
Need Help AreasFor quick help on how to use the functionality of Web Hosting, Domain and SSL Control Panels we have created discrete link on the upper right corner inside every section. This is the place to check at first if you come up to a dead end. You can consider need help areas as simple tutorial of the sections, their functionality and description.
Frequently Asked QuestionsAlso known as F.A.Q., these are listed questions and answers, all supposed to be frequently asked by our Clients in some context, and pertaining to a particular part of the services we offer. Almost 85% of all inquiries to our Technical Support Team are often repeated.
Trouble Ticket SystemIf no good answer of your problem is available neither inside our Frequently Asked Questions nor in the Need Help section of your Control Panel, don't wait but open a trouble ticket from your Web Hosting, Domain or SSL Control Panels. We aim to provide each customer with a quick, precise answer to their concrete issue.
Contact SalesFor pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site needs.
Sales Live ChatSales Representative is available over our site's Live Chat for pre-sales questions related to our services: 1. Hosting - Shared Web Hosting and Virtual Private Servers Hosting - options, details and custom requests; 2. Domain Name Registrations or Transfers - rules, regulations and pricing; 3. SSL Certificates - help for best SSL your site need.
Sales Phone LinesFor all Clients of ours that need extra human touch and feel more confident to communicate with a sales representative voice, please call US PHONE: , UK PHONE: and DE PHONE: . No Technical Support is available through these phone numbers.
Our Service GuaranteesBecause good business relations matters a lot to us and are build up throughout the years with many efforts, we would like to express our engagements to you. Namely these are our guarantees now and in the future for good performance and satisfactory quality of the services we offer.
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